Customer Questions and Answers for Trash Compactor Directional Switch by Whirlpool

Hello Mike, If the dispenser will only give crushed ice you should check first for a build-up of smaller ice particles in the bottom of the crusher bin. This will freeze up and prevent the diverter from being able to be kicked out of the way. If there isn't enough ice build-up in the bottom of the crusher bin to cause the issue, make sure the solenoid in the bin shelf is not stuck in the up position and that the lever in the crusher bin will operate. If the arm is stuck, you need to put the ice in a bowl, turn off the ice maker and leave the crusher bin out overnight to allow it to reach room temperature. If it will still not operate, it may have to be replaced. If it does, and the solenoid is not stuck in the up position, you will need to make sure the solenoid is not frozen up. If it is, you will hear the solenoid being energized, but it will not kick up in the cube position. If the solenoid is frozen, you can thaw it out with a hair dryer in about 10 to 15 minutes. If this method solves the issue, you should check the ice door for air leaks with a flashlight, (if you can see light in the ice chute on the inside side of the door when shining in from the outside, there is an air leak and the ice door will have to be repaired). The solenoid normally only freezes up if the freezer is set to run below 0°F or moisture is getting into the area from room temperature humidity.