Customer Questions and Answers for Washer Door Latch Assembly by Whirlpool

Hello Ricardo. 1. Unplug washer or disconnect power. 2. Remove the lower kick panel. 3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit. 4. Located on the bottom of the door switch/ lock unit is a tab. 5. Gently pull the tab down about a 1/4" or until a click is heard. 6. The door may be opened." When you remove the lower access panel, you should find the tech data information sheet attached to the back. Use it to program into the diagnostics and test modes, it'll help you to properly diagnose the issue(s) with the washer.