Customer Questions and Answers for Door Latch Assembly by Whirlpool

Angela, You will want to check to make sure that the belt is not broken, make sure that the tub will spin freely by hand. If the tub will not spin freely by hand then this will either be a broken spider on the back of the tub or the bearings have seized up and would need the rear drum if this is the case.

Hello Ronald, since you have replaced the strike and latch and still getting the door latch unlock fault code, start by checking that the strike does line up correctly with the latch opening if not the door hinge may have sagged, next check the door bellows is not bunched causing pressure on the door, lastly, if all seems ok replace the main contorl board WPW10525364.

Hello Jack, first, check that the noise is actually from the motor, remove the drive belt and manually turn the motor shaft and the large tub pully and check for any signs of roughness, its more likely to be a rear tub spin bearing problem than from the motor, also the spin bearing problem will be sensed by the control board and will limit spin speed.

Tikiwil, You will want to test the drain pump to see if there is power getting to it when the unit goes to the drain cycle. If it does not have power then the drain pump would be the most likely cause for this issue.

Gary, Remove the bottom access cover and reach up in the area where the latch is. You will feel a plastic wire coming out of the door lock almost feels like a zip tie. Simply pull the wire and the door will open. Usually, leave the power off for a minute and when you plug the unit back in the control will reset and door unlock. Find the service manual under the top panel and run a service test to recall error codes to start troubleshooting.

Norbe, We will have to have your model # to help you diagnose the issue. Please post a new question with all your info, Thank you.

Laura, The manufacturer does not list a door lock test for this unit and you would want to check the connection at the door lock and check wiring back to the control board. For this issue the door lock would be the most likely cause for the issue.

Hello Andy, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can give a proper diagnosis and recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

Paul, You will want to make sure that the control lock is not turned on but if it is not then this issue would most likely be caused by a faulty CCU.

Linda, This issue would most likely be the door issue. To access you will want to lift the main top of the unit.