I went online to diagnose what might be wrong. Next, I went to the Appliance Parts Pros website and watched a how-to video on changing out the door hinge cable and spring. (Excellent video gave me the confidence that it was potentially an easy repair) I ordered the parts, (spring and hinge cable) When the parts arrived (within 2 days) I installed them following the video. My repair was even easier than the video indicated as I only had to unplug my power for safety and didn't have to disconnect the water or drain lines as I only had to pull out the dishwasher about 18" to access the door hinge cable and spring. Took me about 15 minutes to pull out the dishwasher, remove the old parts, install the new parts and reset and level the dishwasher in place with the leveling feet and counter screws.