How to Troubleshoot & Replace Samsung AP4209382 / DC97-06986A Assy, Flange Shaft

Ordered new spider and associated parts from you guys. Rather than install spider which was bare aluminum I coated the entire unit except spindle with 3 coats of epoxy paint. cleaned the drum and water tub the minor scratches in the front drum I filled with two part epoxy and leveled. Checked rear bearing which were ok, but if you need them they are availible from bearings direct on line 6307zz interior bearing and 6306zz exterior bearing cost 21.00 including shipping. Assembly was reverse of tear down which you guys provided on a excellant video. I was a little perturbed with Samsung as to the design of the support spider but I expext to get another 7 plus years out of this machine. With the cycle counter we were on our 3196 load and a family of 6 or 1.25 loads per day. I had a pair of Asko that were 15 years old and are still being used by my middle daughter. I guess I will go back to Asko when i scrap the Samsung set and use the motor for a wind generator. Took right at 2.5 hours disassembly and reassembly. another hour to clean the parts a day for the paint to dry. Bill C 

Watched a YouTube video of yours on possible cause of problem. After watching video on how to take washer apart , I realized the problem and could repair myself if I could find the parts. Appliance parts pro had all the needed items( spider assembly arm and all gaskets, and seals). I was not sure of being able to repair but after watching the video and live chatting with your representative it became a project to look forward too. Washing machine was down only 5 days from breakdown till repaired with appliance parts pro expediting the shipment (3days) 3 hours for tear down and cleaning, 2 hours to assamble with new parts. Thank you much for the instructional videos, I probably would not have attempted without watching them. Fred B. 

Replaced with part from appliance pro , first coated new bracket with a high performance thermosetting polyurethane , to correct original design flaw of original bracket being susceptible to corrosion by being left in a raw state.I especially appreciated the fast reasonable shipping from parts pros ! Many thanks, Gary 

I took the washer apart took the back off frist then the top took the door seal off before taking frount off then unhooked Jose's and wire loose and unbolted tub housing took it off then took iner tub out changed flange shaft. And put it all back together it wasn't to bad. Thank to allpiance pro it was easy to get the part I need.