Do-It-Yourself Story

Watched a YouTube video of yours on possible cause of problem. After watching video on how to take washer apart , I realized the problem and could repair myself if I could find the parts. Appliance parts pro had all the needed items( spider assembly arm and all gaskets, and seals). I was not sure of being able to repair but after watching the video and live chatting with your representative it became a project to look forward too. Washing machine was down only 5 days from breakdown till repaired with appliance parts pro expediting the shipment (3days) 3 hours for tear down and cleaning, 2 hours to assamble with new parts. Thank you much for the instructional videos, I probably would not have attempted without watching them. Fred B.