My 12-year-old Samsung French Door Refrigerator stopped making ice in the top ice maker. The bottom ice maker still worked fine. I called AppliancePartsPros.com for advice on troubleshooting the problem. The person who helped me explained all the steps to do and even sent me an email with links to a parts list and videos on troubleshooting and replacement. After checking what the tech told me to do, I thought it was a bad ice maker. I ordered a new ice maker, and it was shipped the same day. I received it two days later and followed the steps to replace the bad ice maker. The change was very easy, took less than 15 minutes to complete, and in a few hours, we had some ice cubes. AppliancePartsPros.com may be at the high end of parts pricing, but with the service they give, it’s worth every penny. I'll continue to use AppliancePartsPros for my appliance parts needs.