How to Troubleshoot & Replace Whirlpool AP5962284 / W10780925 Dishwasher Upper Or Lower Dishrack

Kitchen Aid dishwasher is 11 years old, and the tines have been rusting and biting the dust one by over the last few years. Rather than further destroy my dishes by abrading them with rust particles, I decided to get new racks. They are terribly expensive, and I pondered getting a new dishwasher. It wouldn't be that much more expensive. But I love mine and how well it washes. It has a stainless interior, and all of the seals are in excellent shape. I didn't need any tools. (Although I'm a woman, I have strong fingers, and I don't care about my fingernails. Other people might need a screwdriver for prying and removing clips). The top rack came alone, and I easily reused the clips from the old rack. I popped off the front track clips and pulled the rack out of the tracks. Took off the clips, removed the wash arm, and then re-installed those parts onto the new rack. They fit perfectly. (Pay attention to how the parts belong while removing, so you know how to put them back together! Snap a pic with your phone if you don't feel confident.) The bottom rack came with its own clips, but when installed, the clips stuck out too far on the sides, and the rack couldn't slide shut. There are some sort of ridges that stick out on the insides of my dishwasher -- right where the clips need clearance. Fortunately, the old clips (which are lower profile) fit the new rack, so I just used those. The old clips don't stick out as far on the sides, and they allow enough clearance to push in the rack past those ridges. NOTE, had to be careful with using old clips. They are OLD and they are cheap plastic. Can break if you're not careful. I was lucky, but IF one broke, I figured I could use a plastic zip-tie to secure a clip to the rack. Also, my old silverware rack fit perfectly in the lower rack. I didn't need to order any additional parts or clips. Didn't need to ask my husband for any help either. Cleaned up the interior and seals, and dishwasher is like new again! 

Ordered new rack. The part arrived promptly and was the correct item. The challenge here was not the repair, but finding the replacement item for such an old appliance. Had some difficulty doing this but one quick phone call to Appliance Parts Pros did the trick. The repair was simple. Just took out the old rack and put the new one in its place. P.S. This repair required no tools, but I had to check something to get the site to accept this.. 

We cut out a small section in the front of the rack, so the door would close over the soap dispensers. 

The new replacement part had an extra row of folding tines that the original one didn't have. It came with the wheels already mounted and all I had to do was mount the center tower and bumpers from the original rack and install one of the folding tine rows. The lower rack has no retainer stops since it rolls unto the door, which made for a tool-less installation. The original was new in 1991 and had blue racks and the replacement is light gray. 

Replaced basket. 

Replaced both. 

The new dish rack came, I took it out of the box, popped it into the dishwasher and was done 

Purchased new replacement. Very simple install. Excellent service. Very fast shipping. No complaints. 

Replaced it 

Ordered a new rack from Appliance Parts.