How to Troubleshoot & Replace Whirlpool AP5962284 / W10780925 Dishrack (Dishwasher Rack)

Ordered new rack. The part arrived promptly and was the correct item. The challenge here was not the repair, but finding the replacement item for such an old appliance. Had some difficulty doing this but one quick phone call to Appliance Parts Pros did the trick. The repair was simple. Just took out the old rack and put the new one in its place. P.S. This repair required no tools, but I had to check something to get the site to accept this.. 

We cut out a small section in the front of the rack, so the door would close over the soap dispensers. 

The new replacement part had an extra row of folding tines that the original one didn't have. It came with the wheels already mounted and all I had to do was mount the center tower and bumpers from the original rack and install one of the folding tine rows. The lower rack has no retainer stops since it rolls unto the door, which made for a tool-less installation. The original was new in 1991 and had blue racks and the replacement is light gray. 

Replaced basket. 

Replaced both. 

The new dish rack came, I took it out of the box, popped it into the dishwasher and was done 

Purchased new replacement. Very simple install. Excellent service. Very fast shipping. No complaints. 

Replaced it 

Ordered a new rack from Appliance Parts.