I found a bad micro switch, related to the door safety interlock. I decided while I had it apart I would replace all associated parts used by the interlocks. This Whirlpool unit is 6 years old and I have had intermittent problems with it since it was new. I'm glad it finally cratered, so I could identify the problem. I watched a DIY video which helped a lot to dismantle the built in microwave, enough to expose the interlock switch's. I also took pictures of the wiring that goes to the control board and to the switch's. It makes it easier if you remove the control board and helps protect it from damage while you are trying to remove the switch's and housings. I think once you tear into it, you will decide to replace all that you can, and the parts are not that expensive. Good Luck