Reading all the related troubleshooting tips on their website, and others, I was informed the problem was related to possibly 3 items. I ordered the 2 more common parts, a defrost timer and defrost bimetal. I couldn't see much because of all the frost, but once I had it defrosted , it was obvious the "defrost bimetal" had "popped". I had watched the repair video, which showed the repair done on exactly the same model I have. It took only minutes to replace the part and the problem was solved. Thanks!