I had ordered a dryer element from this site some months ago and service was excellent. So I chatted with a repair tech online to diagnose my washer problem. They advised it sounded like a timer problem. I ordered a new timer on Sunday night, it arrived Tuesday morning via FedEx, we watched the installation video, and my washer is working beautifully now!! Thank you for your outstanding advice and service! And the repair video was such a welcomed advantage of your site!