Jacob H Hutchinson , KS January 30, 2018 Appliance: Model SAMSUNG Bad drain pump Installed a new one. I ordered parts on a Friday and received them Saturday the next day. I was very pleased wth the professionalism and quicknesss of your service. And also the how to video was a top rating to. 1 out of 10 and I would give you guys a 10 best service ever. Wish I would of known about you earlier. Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours