Ordered my bake element over the phone. process was quick and easy and very friendly staff. price was even cheaper then my local hardware centers who I could have ordered from. I received my part 1 and a half weeks later thru FedEx with standard shipping from KY to my home state of WA. The repair was easy. unplugged my oven, two Phillips screws held my bake oven in. I was a bit worried that the new element was made by whirlpool considering my oven is a Maytag appliance. However the part was identical with my old element. plugged in my + and - terminals, replaced the Phillips screws, the whole process took maybe 10 min from unboxing to testing out my oven. Works great now, and saved me lots of money considering I was just going to buy a new oven/stovetop all together. Thank you so so much APP. I will order again with you in the future.