I have a Bosch washer that I got in the purchase of my house. Last year the drum stopped turning unexpectedly. I called around to repair people and everyone said that they don't service Bosch. Within a week I was going to have family coming for 2 weeks. Out of desperation, I went on online to see if there was anything I could trouble shoot myself. To my surprise and delight, there was an repair person who had video taped troubleshooting and repair videos for my washer. Watching those videos I was able to replace the motor carbon brushes (didn't even know what these things were until watching the video). this year, the washer started leaking water. Again, I went back to those very well done videos and learned how to troubleshoot the issue as well as replace the boot door gasket seal thing. I have to say, those two repairs were some of the proudest moments in my life because I have never repaired anything before and I didn't just scrap my washer for a new one. It is up and running again with no leaks. If anything else were to go wrong, I would be back on YouTube ready to go again.