Michael V Wayne , NJ February 21, 2015 Brand new microwave out of the box was missing the mounting nuts The company wanted us to send the whole thing back and wait for an exchange to arrive. I took the housing off ordered the part and it arrived in 1 (ONE) Day .. Awesome service and the right part.. You can't beat that.... 12 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes