We had an extended warranty through Lowes and after almost two months of waiting for the part to arrive and many fruitless hours of my life on the phone with "customer service," I took matters into my on hands. I ordered this item two days before Christmas and selected next day arrival. The part arrived on time, undamaged, and, best of all, it was the correct part! AppliancePartsPros helped us have a Merry Christmas, and our ham was delicious in our now working oven!