I got a new washer 7 years ago and it dis not have a liquid fabric softener dispenser. I tried using the Downey ball, but the ball didnt properly dispense it either. Over the years, I asked appliance repair people about finding a converter, but they were all clueless, until the man, Randy Cook told me to try going online and googling it. I found this site, and I found the cap but not the converter. I perused the notes on the page and saw how a customer asked for help and the CSR placed a hyperlink to the part I needed. I ordered it and when it came in the mail, I took off the cap and popped the fabric softener dispenser into place and I have been in ZEN ever since with soft, clean, good smellinng clothes. Thank you!