The spider arm was totally corroded and disintegrating. The real problem with the LG washer is that the manufacturer is attaching a stainless steel drum with an cast aluminum spider arm. There is a dissimilar metal problem even with the crappy anodized finish on the spider. I would recommend coating the front (part that faces the drum and slightly around the sides (do not coat close to the drive arm) in a high solids epoxy or some type of high end paint that is approved for potable water use. This will help the longevity of the spider. One important thing to note is you must have the inner spring expansion tool to put back on the expansion ring. I found a place in town that let me borrow the tool (they charge me full price for it and refunded my money when I returned the tool). In summary the repair company wanted $450 for the repair I did the repair for less than $100.