Joan C Hornell , NY February 04, 2016 Crisper had a broken shelf support and shelf stud I ordered replacement parts from you, but I never would have been able to remove the broken parts nor install the new without the repair video provided on the site. Very simple - I didn't have a clue! 7 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes