After reading many threads regarding similar issues with people's dishwashers. I was able to figure out how to get the error code that would tell me what wrong. After sharing the error code and the symptoms, Jake the tech stated what was needed, which in my case was switching out the heating element. Jake told me which part number I needed (via a link) along with a video on how to switch out the heating element. It was a breeze and I saved lots of money. Spent $55