Rberto M New Carlisle , OH January 08, 2015 Dispenser cap had come loose fallen onto the heater element and melted out of shape therefore unusable Opened package, opened plastic bag containing the cap, inserted cap in dishwasher door. Done. Took longer to type this than to do the installation. 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes