Do-It-Yourself Story

Went to AppliancePartsPro and read reviews related to similar problems. It looked like I needed the Control Assembly Panel (basically the entire touch pad, not the electronics behind it?) Was reluctant at $85, but after seeing the 365-day return policy I figured why not try it. I was shocked when the part arrived the NEXT day after I ordered it! Installation took about 20-minutes. Only tricky part was figuring out how to disconnect the "ribbon cable" connecting the touch pad to the board behind it. Hint: Gently pull the TOP of the white plastic plug which holds the ribbon cable. Only pull it up about 1/8th of an inch, This will release the ribbon which then can be removed from the old panel and reinserted into the new panel (after pulling the top of that plug up in a similar manner.) Then push down on the white plug to lock the ribbon into the plug. Be sure the ribbon is firmly seated all the way into the plug. Quite easy if you do it gently and DON'T try to remove the entire plug and ribbon. Go for it! But why does Samsung not make this a "recall" item and offer to supply the fix at no charge??