We called a repairman out who was rude, obnoxious and seemingly incompetent. After an hour of dissembling our dryer, he quickly slapped it back together and told us it would be $200 to fix. No other explanation. We sent him on his way and I found your site, found the ($5) part and watched the 5 min repair video. Ordered the part and had it in our hands in less than 48 hours. I had the dryer repaired in 20 min. Saved us a lot of money and made me feel pretty good about my own normally meager home repair skills. You guys are fantastic and our new first stop whenever anything breaks down at our house.