Mary W Mount Sterling , OH November 02, 2014 The freezer and refrigerator were no longer staying cold it started after cleaning the fan and coils behind and underneath the refrigerator I was fortunate to have found the appliance forum and asked for expert advice on what the problem could be. Jake responded in a very timely manner and suggestions on what the issue could be. We had to replace the defrost timer and everything is working like a gem! I am so grateful there is a place I know myself and others can come to for great service. Most people would probably replaced the whole refrigerator, but that was not an option for me at this time. I placed the order for the replacement part on a Sunday and the part arrived the next day! Excellent all the way around and I cannot thank you enough!!! 10 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes