Glenn A Medford , NY March 22, 2017 Ge profile microwave not activating CALLED APPLIANCE PROS,DESCRIBED THE PROBLEM AND THEY IDENTIFIED THE HEATING THERMAL FUSE AS WELL AS ANOTHER POSSIBLE FUSE.THEY TOLD ME WHERE IT WAS LOCATED IN THE MICRO HOUSING COMPARTMENT AS WELL.RECEIVED IT ON A FRIDAY AND CALLED ON A SATURDAY JUST TO BE SURE I DID NOT SWAP OUT THE WRONG ONE.A WOMEN ASSISTED ME THAT KNEW EXACTLY WHAT SHE WAS TALKING ABOUT.ITS A NEW WORLD WITH THE INTERNET AND THIS EXPERIENCE WAS A GREAT ONE. THANKS APPLIANCEPARTSPROS GLENN FROM LONG ISLAND NEW YORK 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes