David D Colchester , CT August 01, 2016 Heating element went bad was not defrosting The video was great on the product page, that really helped me. Although with my fridge, it was a little different, and a little more challenging to get to one of the the connections. It was pretty easy once I was able to access it. And did I mention that the video really helped out a lot! 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes