This is a Kenmore washer about 8 years old, I had to release top panel clips, raise the top panel, remove the door panel, the lint trap cover, removed back panel, the front drum support panel, released the drum belt by releasing the belt idler arm, then removed the drum and felt seal. Used multimeter to test for continuity of the heating coil and the two heating element thermistors. Removed the element cover and verified the element was separated on the bottom coil. The cutoff thermistor was suspect so decided to replace both along with the coil. I disassembled the washer by myself and this is not an easy job for a 77 year old with arthritis, in a limited space area. I had one of your troubleshooting guides, so it only took 30 minutes to disassemble, but over an hour to put back together. Son's extra hands for me was a must to reassemble. This is the 3rd time I've used your parts, and they always come as shown and they have always arrived in less than two days, once within 27 hours, which is a great benefit!! I once ordered a part from Sears and it took 4 days on an expedited order. I always recommend you to friends, but I don't offer to help them, only to supervise! Thank you for great service and user friendly website.