I watched a video on AppliancePartsPros.com and was able to disassenble the outer casing. I saw what the problem was (the tray was filling but not dumping out. Then more water was pouring onto the formed ice and freezing). I ordered the part I needed and watched the video again. The video was VERY well produced and told me exactly what to do. I replaced the part, put everything back together. It works beautifully now!