Do-It-Yourself Story

It was fixed by replacing the solenoid assembly behind the ice dispenser. Using a butter knife I pried off the plastic cover (the place where you put your cup to catch the ice) which revealed the solenoid. After unplugging the wires to the solenoid, I removed the two bottom screws and loosened the top screw. The solenoid then pulled out easily. I replaced the solenoid and re-tightened all of the screws and put the wires back in place. I had to push the plastic cover fairly hard to get it back into place, but it is pretty sturdy plastic.