How to Troubleshoot & Replace Lg AP5324158 / 6421JB2002R Ice Door Solenoid Assembly

It was fixed by replacing the solenoid assembly behind the ice dispenser. Using a butter knife I pried off the plastic cover (the place where you put your cup to catch the ice) which revealed the solenoid. After unplugging the wires to the solenoid, I removed the two bottom screws and loosened the top screw. The solenoid then pulled out easily. I replaced the solenoid and re-tightened all of the screws and put the wires back in place. I had to push the plastic cover fairly hard to get it back into place, but it is pretty sturdy plastic. 

I ended up looking up the part and replacing the solenoid assembly. I verified that I had the right pat by contacting appliance pros directly. Once I received the part I removed the water ice enclosure and then I had access to the solenoid which made for an easy replacement. I just had to be careful to pull the right areas so that I wouldn't break any tabs. 

I watched the video attached to the part schematic for the three parts that work the chute - there is a small motor/actuator and the flap itself (which includes the spring, so really didn’t need to order the spring additionally). The hardest part was getting the cover off - I put tape all around the outside of the edge on the refrigerator to avoid scratching it and then used pry tools I have for automotive repairs (pulling off trim and panels) and was able to get it out without a problem. Client saw all the mold behind it and wanted to clean it out - so account for 30 minutes for OCD clients to get out bleach and Q-tips to clean out the area behind the panel. Don’t need to disconnect power - but you do need to lock the ice maker/water as you have to depress the water switch to get the panel out around the water dispenser - and put a rag into the ice chute from the inside. Swapping out parts was easy - just don’t lose the two little screws that hold the flap on. Take a picture with your phone before you disassemble and then re-install as you un-installed. Getting the panel back on was a bit hard with the door handle in the way - be patient and push easy but firm. The hardest part was getting the panel off and waiting for the client to clean out behind the panel. Problem solved - not sure if it was the flap or the motor - but since I knew we were going to have it open, I replaced both to save a return trip/delay in repair for client. 

One of your reps helped me place my order and troubleshoot my problems. Great help. 

REPLACE SOLENOID, AND REPLACE THE ICE CHUTE DOOR. THE CHUTE DOOR IS WORKING GREAT NOW !!!!!! 

Replaced the solenoid. 

Put a new solenoid and ice door on it which fixed it. 

I just followed the repair videos on the website & easy-peezy. I really appreciate the help. Thxs 

Ordered new door and solenoid, replaced parts 

I watched a short video on how to remove the front control panel, and the interior parts. My control panel trim was slightly different, but I follow the same procedure, as in the video, and it worked great. I took my time, and even doing so, the whole process took me about 25 minutes. I replaced the Ice chute door/flap, and the solenoid. My wife was ready to go out and buy a new 'fridge'. This saved me about 2K. Parts only cost about $75 bucks. I am very happy, and so is the Wife. Thanks again.