I watched the video and the FAQ posted on this website and determined that it was my ice maker. I looked at the pictures of the new Ice maker and it didnt look the same so I was kind of hesitant to buy it but I had purchase other things from this company so I trusted what they were saying. I received the ice maker and Auger in one day! amazing. I followed the instructions posted on this website on how to replace it . It was very easy and I noticed the water being poured into the icemaker try right away. that made me happy. I checked about an hour later and there was Ice in the bid which made my family very happy! Thank you.