I ordered the snubber ring and fixed the dancing problem following the excellent youtube video you folks provide. I then had an issue with the machine not draining the water during the first spin cycle. It would drain if I put it into an extended or second spin cycle. I went back to your site and did a web chat with Kayla who walked me through different scenarios. finally, we decided to get the additional parts which were a cinch to install because I had either already checked them or uninstalled them during the initial problem. I was able to order the parts and upgrade the shipping (and got them in less than the 1.7 days projected) during the web chat. I had the new parts back in less than an hour and the machine has been running beautifully! I would not hesitate to order from you again and will recommend you to anyone I can.