I asked my neighbor if he knew where I could get a replacement and his wife immediately went to the computer and looked up the information, she told me they have used your company for replacement parts many times. She sent me the link and the knob information with the information I gave her about my dryer (model, make), I ordered the part that evening (weekend) and had it by two business days later. I also watched the video to see how to attach the knob and it was so simple. The video was very helpful.