THE COUNTERWEIGHT HAD BROKEN AND THE SCREW WASHER WAS LOST, SO I ORDERED A REPLACEMENT. IT CAME IN EARLIER THAN EXPECTED AND I WAS ABLE TO REINSERT IT FROM THE TOP AND WITHOUT OPENING THE FRONT OF THE MACHINE, WHICH WAS AN ABSOLUTE "BONUS". YOU WOULD KNOW THAT IF YOU EVER HAD TO REMOVE THE BOOT FOR ANY REPAIR! MY WIFE WAS HAPPY THAT SHE COULD WASH OUR CLOTHES AGAIN AFTER 10 DAYS!