Christine V Saluda , VA March 28, 2020 Appliance: LG Washer WM3987HW Lg washer/dryer combo unit shook upper counter balance weight loose damaging the mount lugs on the tub cover and tore the tub gasket The upper counter-balance weight mount design is a poor design to begin with. It started to rattle loose approximately 5yrs into the 8yrs that we've owned it. As it would start to loosen up (as evidenced by the loud banging noise exhibited during operation); I'd shut it down, pull the top off, remove the weight (it was almost always half rattled off at this point), wrap the mount lugs with friction tape (the plastic lugs were being worn down/chaffed by the balance weight), put the weight back on and run the screws into the expanding lugs to secure it. After about a year of these repairs I had to get bigger screws to expand the lugs fully. I had been milking it along over the last three years by this method until it finally just broke off the mount lugs and tore though the tub gasket (boot). Repair is actually not too bad as long as you have the expander pliers to remove the inner and outer door gasket clamps. It's all pretty self-explanatory for anyone with even a little mechanical aptitude. The hardest part is getting the tub springs on and off, helps to have a second set of hands to support the tub (hold the tub up) while the springs are removed/installed. Other than that it's a fairly straight forward procedure. I replaced the outer portion of the tub and the tub gasket. To be fair to LG we really like the unit and we wash a ton of clothes in this thing (household of 9), overall it's been a great - like anything it has had its share of issues, mostly R & R of a part this issue was the only nagging problem that I've had to deal with (well, the tub drain pump motors are a pain but that's another story for another time). Thanks to Appliance Parts Pros for having the parts in stock and shipping them so quickly. Without you all, I'd be buying another $2600 unit! Read More... 8 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
Robert G Harrisville , RI March 27, 2015 The composite tub fractured during spin cycle causing many parts to be damaged I replaced the damaged parts. Although a fairly significant project, your videos made it much easier. Thank you. Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set, Wrench Set
Sampson C Thoreau , NM November 27, 2023 Cracked drain pump motor Replaced it. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Screwdrivers, Socket Set
Joseph C Bostock J Kalispell , MT March 08, 2021 Balance weight broke off from drum cover Ordered new balance weight, drum cover and screws that secure weight to cover. Installed parts and everything went smoothly. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers, Socket Set
Barry T Alamogordo , NM January 12, 2026 Lg front load washer THE COUNTERWEIGHT HAD BROKEN AND THE SCREW WASHER WAS LOST, SO I ORDERED A REPLACEMENT. IT CAME IN EARLIER THAN EXPECTED AND I WAS ABLE TO REINSERT IT FROM THE TOP AND WITHOUT OPENING THE FRONT OF THE MACHINE, WHICH WAS AN ABSOLUTE "BONUS". YOU WOULD KNOW THAT IF YOU EVER HAD TO REMOVE THE BOOT FOR ANY REPAIR! MY WIFE WAS HAPPY THAT SHE COULD WASH OUR CLOTHES AGAIN AFTER 10 DAYS! Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Socket Set