I went to AppliancePartsPros.com and looked at the parts breakdown for the door. I had assumed a broken spring or cable so I found and ordered them. Having never changed them on an LG, I watched the video. I now new what to do. The hardest part of the whole job was pulling out the dishwasher to get at the springs and cables. There was enough slack in the hoses and wire to get it out without disconnecting them. Start to finish took less than thirty minutes.