Do-It-Yourself Story

Drained tank with a wet vac. Removed the back panel to access the pump and verified that there were no objects in the pump or hose lines. Checked the voltage going to the pump and it was only ~58VAC, not the required 120VAC, indicating an issue with the voltage supply from the control board. Checked the continuity on the pump as well, which was fine. Don't bother checking the voltage on the controller board, as the wires are direct to the motor, so just check on the connector to the pump, which is easily accessible. Found two other cases online with similar findings, so ordered and installed a new control board, which resolved the issue. Found a helpful YouTube video for the board removal and replacement, which was straightforward after seeing how to slide the display unit to the left after screw removal to detach it and access the board.