Read on this site what the problem was, what part we needed, saw others with similar problem. Ordered part next day shipment, got it, installed very easily. I am not a skilled repairmen, but if you read up ahead of time, look at the diagrams or watch a video. Be sure to remove the center cap on the big timer knob, and undo the clip. Look up the knob diagram like I did so you understand. If you try to pull or pry the cap off you will break it and cost more money. Saved the cost of a repairman or even buying a new machine.