Nancy R Inlet Beach , FL April 21, 2020 Multiple appliances had small broken issues from abusive renters who moved out of our rental house while I had new renters waiting to move in. I had to do everything via text, email, on line since I lived in other state and we were in "Stay at Home" mode due to Covid-19. Knowing model numbers (cleaning lady took pics and sent damage and model #) I could easily locate on your website the parts needed and had them shipped directly. She (cleaning lady) viewed your videos associated with the part which were very helpful in doing each little job. Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes