Do-It-Yourself Story

After receiving two replacement Icemakers from other companies with the wrong wiring harness, I tried you guys and received the correct unit. Your agent was very patient and helpful. He gave me a link to your website where I could view the unit and confirm the connection I needed, which was a 10 pin wiring harness was present. Once I had the unit I attempted to install it, but I was doing everything wrong for about 20 minutes, very frustrating! I remembered your website provided an instal video, which I viewed, and followed the directions installing my unit within 5 minutes with no problems. Your website is now on my favorites in my computer and your company will be the first place I go for appliance replacement parts. Thank you