The online chat support lady helped me identify the parts we needed. Then the Appliance Parts Pros videos on YouTube helped us know how to install the parts, and they gave us enough info to know how to handle a few surprises that came up. Thank you for the good technical support all around! (It took a long time and was difficult, but only because previous owners had used gorilla glue to install the parts we were fixing. Otherwise this would’ve been a quick, easy job with the parts and videos provided. Thanks again!) The washer is working beautifully now.