I watched the video step by step. Took the washer completely apart and reassembled exactly how video said. The video is the life saver. I called 3 appliance repair company’s ,and not one wanted to put bearings in our 5 year old washer. We paid $1700 and they said the labor was more than washer was worth. Thank god for your company. I was able to chat to make sure I had the right parts in my cart. Ordered them at 2:00pm and they where delivered the next day at 3:00 pm and I had the washer going that night. Very satisfied!