Cynthia S Brandon , FL December 27, 2016 Only because we ordered the wrong color We needed a stainless face plate, and ordered the black. No fault but my own!!With a little ingenuity I was able to use the part. All is well;-) Product came freaky fast!! Happy Camper Cindy 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours