Patience K Tonawanda , NY September 01, 2018 Appliance: Model JGRP20SEN2SS The oven would not heat up I went on the internet and researched the problem and figured out that it was the igniter that went bad (very common). So I ordered the part but found that it was shipped poorly and was defective.(tested it with a multimeter- looked on the internet to know how to use it) when it arrived. I called AppliancePartsPros and explained the issue and was sent another igniter with fast shipping and no charge! I just installed the new part and it is working like a charm. I followed the instructions given by other purchasers on this site. I am 70 years old and not electrically savvy but it was not difficult following step by step info. Thank you Appliance Parts Pros for the fast shipping. I now have my oven working for the holiday. 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes