Harold J Katy , TX April 20, 2015 Appliance: Kenmore Washer 11028832700 Kenmore Washer 11028832700: Yes the part sent to me was broken due to no packing welcome to the real world. How to replace Timer. Another part is being sent to me. I did an online chat with Heather S. and she was a great help with getting another part sent to me asap. It is almost a shock in today's world to get things handled with no fuss. The only thing you need to improve on is your packing & shipping dept. I will always use your service in the future. 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes