Cory D Argyle , TX June 25, 2017 Appliance: Model KITCHENAID STAINLESS Plastic parts on upper rack rail system were worn out Ordered parts from appliancepartspros.com and repaired by hand (no tools) in 10 minutes. Wife is happy that dishwasher now has two functioning racks again! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes