Pedro L Cliffside Park , NJ February 23, 2016 Plastic piece inside of the handle broke In my case the Plastic piece inside of handle that triggers the latch to open broke off. Since the whole handle mechanism needs to be removed, taken apart, reassembled and place back- I suggest to Take pictures of handle mechanism before is removed to ensure you're re-assembling it properly prior to re-inserting it back in its place. There are 2 springs that need to be properly placed to trigger latch to open It took me 5-10 min to complete job 12 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes