Richard M Tinley Park , IL October 25, 2019 Rusted upper and lower racks and tines falling out I searched 4 different websites and you were the cheapest and fastest of them all. I received them in a day, as promised, and viewed the video on the phone, which cut down on time to fix. (especially regarding removing the clips because I would've struggled with them without your tips) Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes