Ricci S Royal Palm Beach , FL April 06, 2015 Shaft on timer was broken I had to order a whole new timer even though only the shaft was broken. But the website was very helpful and the young lady on the help line confirmed I was ordering the correct part and was very knowledgable. The part shipped the day I ordered and I received it the next day for standard shipping cost. The video was excellent and I was able to replace the part myself. This is the 3rd time I ordered from AppliancePArtsPros.com and I've been happy each time with the service. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes