Roger M Loch Sheldrake , NY December 03, 2019 Washer was not agitating I spoke with one of your wonderful employees in the chat and described the symptoms. They indicated the part I needed (actuator) and just to have I bought a new belt. I just did the actuator and only took about 5 to 10 minutes to replace and it is now working perfectly. 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes